Frequently Asked Questions

We've done our best to answer your questions below. If you can't find an answer to your question, please contact our support team.

Delivery Services

Refuse the delivery and call contact our Customer Services department by telephone on +44 (0) 1276 405300 or by emailing [email protected]  If you accept delivery you must ensure you sign the Proof of Delivery (POD) as 'DAMAGED'  Please do not sign as 'unchecked' or any other such variation.

Our Customer Services team will be able to deal with your issue, so please call +44 (0) 1276 405300 or email [email protected] for a speedy solution

We can delivery all over the world please call +44 (0) 1276 405300 for more information on international deliveries

Yes, you can between the hours of 09:00 and 17:00 Monday to Friday at our head office located just off Junction 4 of the M3, please call to arrange now. +44 (0) 1276 405300

Call us with your order or PO reference and we will tell you where your order is. Please call customer services on +44 (0) 1276 405300 or email [email protected]

You can obtain a Proof Of Delivery from Customer Services by calling +44 (0) 1276 405300 or emailing [email protected]

This will depend on the service you have requested at the point of order: Next day Delivery Service - up to 18:00, Pre-Noon Delivery Service - Up to 12:00  Pre 10 am Delivery Service - up to 10:30,  Pre 9 am Delivery Service - up to 09:00

We offer a range of different delivery services with all standard domestic consignments sent using DPD. Our standard delivery service is Next Day. We also offer time deliveries and a same-day service. For more information please view our Delivery Information page or please call +44 (0) 1276 405300 for more information.

Yes, we offer direct delivery services to all our customers. As part of this service, we also ship all direct orders as white label, and with your delivery note on requested.

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Ordering from Cablenet

You can view, download our E-catalogue or request a hard copy here  - Cablenet 2022 Product Guide

VAT of 20% is added to orders made from the United Kingdom or other members of the European Union. If you are a company registered for VAT in an E.U. member country then you must give us a valid VAT number at the checkout to be exempt. This exemption does NOT apply to companies within the United Kingdom. If you have a Special Exemption (charitable research etc.. ), you must send a copy of the exemption for the attention of Credit Control to [email protected]  Orders from the USA and all other countries are VAT free.

We accept orders up to 5:00 pm Monday-Thursday and 4:30 pm on Fridays.

We are constantly expanding our product range but if you still can't find what you're looking for please call us on +44 (0) 1276 405300.

You can register by contacting your account manager or by phone on +44 (0) 1276 405300.

All our registered customers are serviced by a dedicated account manager, who will take your order.

If your Account Manager is not available, you will be looked after by another member of our dedicated and highly trained team all of whom are fully qualified and experienced and can answer any questions you may have on your account or on our products.

You can contact us via phone by calling +44 (0) 1276 405300 anytime between 8:45 am and 5:30 pm Monday to Friday. You will be greeted by our friendly Sales Team, giving you immediate access to the person who can help you with your enquiry. If you prefer you can email us at any time via [email protected] and we will respond as soon as possible within working hours. 

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A credit note is generally generated within 2 days, of receipt of the returned goods

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Using the Website

We have a dedicated web team at Cablenet that maintains all of the content and products on the Cablenet website. For all website support, you can reach the team on 01276 405300 or email [email protected]

If you can not remember your password to the Cablenet website you will need to go here. On this page you will be asked for your email address, fill this in and click submit. You will then be sent a link to reset your password. If you can not remember your username and account number along with your password you will need to call our customer service team on 01276 405300 or email [email protected] who will be able to assist you.

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What additional Services do we offer?

Yes, we regularly hold both Cablenet promotions and brand promotions via our manufacturing partners. For information on our latest promotions please ask your Account Manager.

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What additional Services do you offer?

We have an in-house production team who can manufacture bespoke cables. So if you need a non-stock cable please give your Account Manager a call on +44 (0) 1276 405300 or email [email protected]

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